Privacy Policy

Last updated: November 26, 2025

1. Introduction

Pawcode ('we', 'our', or 'us') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the 'Service').

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service:

Account information: email address, name, profile photo
Pet photos: images you upload for analysis (resized on-device before upload)
Usage data: analysis history, preferences, device information
Payment information: processed securely through third-party payment processors
Technical data: IP address, device type, operating system, browser type
Analytics: anonymous usage statistics to improve our Service

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process your photo analyses and generate reports
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With your explicit consent
To comply with legal obligations or respond to legal requests
To protect our rights, privacy, safety, or property
With service providers who assist us in operating our Service (under strict confidentiality agreements)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. Photos are resized on your device before upload, and all data is encrypted in transit and at rest. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have certain data protection rights:

Right to access: You can request a copy of your personal data
Right to rectification: You can request correction of inaccurate data
Right to erasure: You can request deletion of your data
Right to data portability: You can request transfer of your data

7. Data Retention

We retain your personal information only for as long as necessary to provide our Service and comply with legal obligations. You can request deletion of your account and associated data at any time by contacting support@pawcode.pet.

8. Contact Us

If you have questions about this Privacy Policy, please contact us:

Contact Information
Email: support@pawcode.pet

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date.